Returns and Exchanges

We want you to be completely satisfied with your purchase when you shop with us, so items returned in original condition within 14 days will be replaced, or the purchase price refunded if you are unhappy with your purchase. Included with your invoice on delivery is a returns slip which allows you to indicate your reason for return and the action you require us to take (so please retain this slip). Items being returned due to change of mind or incorrect size selection etc. must be unworn and returned in full packaging/with tags.

Postage is required if a parcel is being returned.

• If the item is faulty, we will reimburse you the standard postage cost of returning the item(s) to us.
• If you require an exchange as you have changed your mind or have ordered the incorrect size etc., please also include a prepaid satchel for us to return the exchange item to you in.

If you require any further information about returning goods please email our customer service at admin@brightbots.com.au to be advised how to send a return.

Note: If an item you ordered is sold out/unavailable, a refund will be processed to you via the method you used to purchase this order. If you have any queries that are not answered on the page, please do not hesitate to contact us.